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FAQs -

How to measure your laundry weight?

 A typical household washing machine holds 8 or 9 pounds of laundry. See our chart for a better idea of how much laundry weighs. Our friendly staff will weigh your laundry each morning your drop off and pick up to ensure assurance and confidence that what you're giving is what you're getting back. 

What if I miss my laundry pickup?

We are flexible. If you miss your pick-up day, your laundry can be picked up for service the next day, per campus schedule. As long as you contact us by call/email and request a pickup. If you completely miss a week of laundry, please notify us immediately. If you don't let us know to double the pounds for the following week, you will be charged for weight overages. 

Do I need to be home or on campus for pick up or delivery?

If you live in a campus dorm, per university compliance we only offer curbside pick-up and delivery of laundry. Your campus representative will inform you of the pick location prior to your service start date. 


If you live off campus, you must arranged with us (in writing) to pickup or leave your laundry in a secure location there is no need for you to be home for either. We will notify you of delivery. After, laundry had been delivered to said location, Laundry 305 is not liable for property damages or theft that occur after delivery. 

When do you charge my credit card and how often?

You will be charged when you sign up for a package. Additional charges for weight overages will be charged on the day of service.
 

I need my laundry cleaned ASAP, how can I schedule a pick-up?

If you need laundry ASAP, please text, call or email us. DURING OFFICE HOURS, which are 7 AM to 7 PM local time Monday through Thursday. So if you ask for an ASAP pickup After office hours, you may incur a $15.00 fee for immediate servicing. 

Do I need to separate my laundry?

No, we’ve got you covered. We will separate your lights and darks for you and will always follow garment instructions. Make sure that your socks are not balled up AND are right side out, and separate things like two shirts that you took off together, or shorts and sweats that came off together.
 

What about delicate items like sweaters?

If you would like something special done with your clothes, we will be more than happy to accommodate. We will air dry/low heat dry, wash on delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. Any item in need of dry cleaning may take 2-3 days to service. If you don’t want any items dry cleaned, just leave a note. It’s not a problem.
 

Will my laundry shrink?

All claims (including missing/damaged items) must be reported within 48 hrs of delivery. Due to variations in fabrics and dyes we cannot guarantee against color loss, bleeding, and shrinkage when following manufacturer's care instructions. We take additional steps to remove stains that are identified prior to processing, but we cannot guarantee removal of existing stains. We try to remove and return items from pockets, but we are not responsible for items left in clothing or any resulting damage.
 

What if I give you something brand new?

Please let us know when you are washing something for the first time. We will be happy to wash it separately. This will prevent colors from running on your other clothes. Due to variations in fabrics and dyes we cannot guarantee against color loss, bleeding, and shrinkage when following manufacturer's care instructions.
 

How can I be sure that nothing is missing?

We weigh the clothes when we receive them and we weigh them when they are completed. You will always know how what you’ve given us and how much to expect back. If you think something is missing, you can tell us and we will immediately investigate. However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable.
 

Why did you dry clean items I gave you to launder?

If we find an item whose care instructions say ‘dry clean only’ or ‘hand wash’ those items will be sent out to be dry-cleaned and your credit card will be charged for that service. If you want to avoid this, you can either tell us NOT to dry clean a specific item by pinning a note on it, or email or call us telling us to NEVER dry clean ANY of your items.
 

What if I want to cancel services?


All credit card charges will remain in effect until you cancel in writing to info@laundry305.net. You must notify in writing of any changes in my account information or termination at least 7 days prior to the next billing date. Any chargebacks without 7 days written notice wills will be subject to 50% refund.  When you sign up for service, you acknowledge that the origination of Credit Card transactions to your account must comply with the provisions of U.S. law and will not dispute these scheduled transactions; so long as the transactions correspond to the terms indicated. Taxes and fees are not refundable.