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FAQs

How to measure your laundry weight?

 A typical household washing machine holds 8 or 9 pounds of laundry. See ourchart for a better idea of how much laundry weighs. 

What if I miss my laundry pickup?

We are flexible. If you miss your pick-up day, your laundry can be picked up for service the next day, as long as you contact us by call/text/email and request a pickup. If you completely miss a week of laundry, please notify us immediately. If you don't let us know to double the pounds for the follwing wek, you will be charge for weigh overages. 

Do I need to be home for laundry pickup and delivery? (Off campus)

No. If you arranged with us (in writing) to pickup or leave your laundry in a secure location there is no need for you to be home for either. 

When do you charge my credit card and how often?

You will be charged when you sign up for a package. Additional charges for weight overages will be charged on the day of service.
 

I need my laundry cleaned ASAP, how can I schedule a pick-up?

If you need laundry ASAP, please text, call or email us. DURING OFFICE HOURS, which are 7 AM to 7 PM local time Monday through Friday. So if you ask for an ASAP pickup on a Saturday night, you may get it Monday morning.
 

Do I need to separate my laundry?

No, we’ve got you covered. We will separate your lights and darks for you and will always follow garment instructions. Make sure that your socks are not balled up, and separate things like two shirts that you took off together, or shorts and sweats that came off together.
 

What about delicate items like sweaters?

If you would like something special done with your clothes, we will be more than happy to accommodate. We will air dry/low heat dry, wash on delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. Any item in need of dry cleaning may take 2-3 days to service. If you don’t want any items dry cleaned, just leave a note. It’s not a problem.
 

Will my laundry shrink?

A lot of students and parents are concerned about laundry shrinking. To prevent that, we air dry/low heat dry, wash in delicate cycle items that are prone to shrinking under normal conditions. If that is something that you’d like just let us know. These items may come back damp (and wrapped separately) with your regular delivery, but this will definitely avoid any possible shrinkage. There may still be some shrinking that naturally occurs, however, with certain fabrics and especially with newer clothes we can minimize shrinkage that would result in a total loss of the item.
 

What if I give you something brand new?

Please let us know when you are washing something for the first time. We will be happy to wash it separately. This will prevent colors from running on your other clothes.
 

How can I be sure that nothing is missing?

We weigh the clothes when we receive them and we weigh them when they are completed. You will always know how what you’ve given us and how much to expect back. If you think something is missing, you can tell us and we will immediately investigate. However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable.
 

Why did you dry clean items I gave you to launder?

If we find an item whose care instructions say ‘dry clean only’ or ‘hand wash’ those items will be sent out to be dry-cleaned and your credit card will be charged for that service. If you want to avoid this, you can either tell us NOT to dry clean a specific item by pinning a note on it, or email or call us telling us to NEVER dry clean ANY of your items.
 

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Hours

Monday - Friday: 7:00 A.M. - 7:00 P.M.

Saturday: 9:00 A.M. - 1:00 P.M.

Sunday: Closed